If you believe you have received a counterfeit EBEL product, a crime may have been committed. In the U.S., you can report this to the National Intellectual Property Rights Coordination Center, a multi-agency center run by Federal Law Enforcement agents, by clicking on the button below. Or, you can contact your local law enforcement agency.
Authentic EBEL watches are sold exclusively through our network of authorized retailers around the world. To locate authorized retailers in your area, click here. By purchasing from an authorized retailer, you can be assured that you are investing in a genuine EBEL watch – and that it is not counterfeit, modified or a second-hand item presented as new merchandise. Only watches purchased through an authorized retailer are accompanied by a valid EBEL warranty/guarantee.
To locate authorized retailers in your area, click here.
An automatic watch movement, also known as a self-winding mechanical movement, releases energy from a coiled mainspring through a series of gears and wheels that drive the watch hands. Unlike a manual mechanical movement, it does not require regular hand-winding – the arm motions of the wearer during normal daily activities are usually sufficient to keep the movement running. In a battery-powered quartz movement, technology developed in the 1960’s, time is “tuned” to and precisely measured by the extremely rapid and consistent vibrations of a quartz crystal.
A wrist-worn timepiece with a stop-watch function – a timer that can be started and stopped to measure the duration of an event – is called a chronograph. It may have a mechanical or quartz movement. A chronometer is a fine Swiss made mechanical timepiece that has met very high standards of accuracy, as set and certified by the COSC, an official watch institute in Switzerland.
Authentic EBEL watches are sold exclusively through our network of authorized retailers around the world. To locate authorized retailers in your area, click here. By purchasing from an authorized retailer, you can be assured that you are investing in a genuine EBEL watch and that it is not counterfeit, modified or a second-hand item presented as new merchandise. Only watches purchased through an authorized retailer are accompanied by a valid EBEL warranty/guarantee.
We encourage you to register your watch with us. To register your watch on the MGI Repairs Portal, you need to first create an account on the Portal. To do this, please visit www.mgiservice.com, select the appropriate brand, and click on ‘Create My Account.’ Please refer to the online User Guides for further assistance.
Please keep your dated sales or gift receipt in a safe place after purchase. To provide service under the warranty protection guidelines, we require documentation in the form of a sales or gift receipt from an Authorized Retailer.
EBEL watches come backed by a 3-Year Limited Warranty. To learn more about EBEL’S 3-Year Limited Warranty, click here.
If Movado Group Inc. (MGI) performs any service on your watch (other than providing an estimate) we warranty the work for one year.
The exposure of your watch to strong magnetic fields will affect its time keeping and may cause it to stop. A quartz watch will resume working with original accuracy when it is removed from the magnetic field. A mechanical watch may require demagnetization.
A watch may be made of a scratch-resistant material; however no material is truly scratch-proof. Therefore, please follow these steps when handling your watch:
- Wrap your watch in a soft cloth prior to placing it on any hard surface.
- When possible, store your watch in the original box/case.
- Avoid dropping the watch in a drawer or jewelry box, to prevent it from being scratched by coming in contact with other pieces of jewelry.
- Avoid wearing your watch during high-risk activities, for example, when lifting or moving heavy objects or engaging in sports activities.
- Avoid wearing your watch on the same wrist as another piece of jewelry. They could rub against and scratch each other.
Clean your watch regularly by wiping it with a soft cloth dampened with fresh water, especially after exposure to seawater.
To maintain water resistance, yearly maintenance is required. The gaskets and crown which seal the case are subject to wear and deterioration under normal use. These parts should be inspected and replaced as needed each time the watch is opened for service, including battery changes.
Information on cleaning and caring for EBEL watch straps is offered below.
While the life span of a watch strap depends on your care and wearing habits, as well as the climate in which you live, proper care will extend its life.
Leather straps should be kept dry. Exposure to water may cause a leather watch strap to become brittle and eventually break. To preserve the finish of the leather, contact with perfumes should be avoided. Following exposure to chlorinated or salt water, gently damp wipe your leather strap with fresh water, and air dry.
Most watches are water-resistant. NO WATCH is truly waterproof. A water-resistant watch has gaskets which together with the crown and crystal help seal the case against average water pressure at a stated pressure or depth. A watch that is water resistant to 3ATM, for example, is built to withstand the average pressure (3 atmospheres) occurring at 99 feet or 30 meters below the ocean's surface.
All EBEL watches are tested to meet international standards for water resistance. However, unless the watch is labeled as a diver's watch, we do not recommend swimming with it.
Watch seals are generally designed to withstand only casual contact with water, such as splashes of water and rain.
We also do not recommend you shower, enter steam rooms, or bathe while wearing your watch. Many agents, including steam, soap, mildew, salt water, perfume and chlorine can get into the watch, and if not cleaned immediately, the gaskets and seals can break down over time, allowing dust or moisture to penetrate the case and potentially damage the moving components of your watch.
Finally, you should never pull out the crown or operate any chronograph or special function pushers/buttons on your watch when it is wet or under water.
Even a small particle of dust is enough to stop the watch. Dust can enter a watch if the case, crystal or crown is not intact. A loose, chipped or cracked crystal should be replaced immediately to prevent this from occurring. If you do not wear your watch for a long period, store it in its original box, in a dry place.
Mechanical watches with automatic movements have a spring that is wound by the normal, daily motion of the wearer's arm. The arm movement causes a rotor inside the watch to transmit motion (energy) to the barrel, thus winding the mainspring.
An important feature of every automatic watch is its "power reserve" – the amount of time it can remain idle before the mainspring uncoils and the movement runs out of power. If the power reserve is exhausted because the watch has not been worn for an extended period of time, you can wind the movement by hand (approximately 20 turns of the crown) to create an initial power reserve – but to maintain the power reserve, the watch must be worn continuously and actively. If you plan on wearing your watch daily, you may want to manually wind it once every two weeks to keep the wheels in motion and the oil from drying out. If you do not plan on wearing it daily, we advise you to wind the watch about three times a week to ensure continuous operation. Finally, if you do not wear your automatic watch daily, you may want to use a winding box. This box mimics the natural motion of your arm to keep your automatic watch running.
In contrast, a watch with a "manual" mechanical movement must be hand-wound daily by turning the crown to ensure its continuous operation – and if it stops, it must be wound by hand.
No, the movement of your quartz watch is powered by a battery. If your watch is losing time, the battery may need to be replaced or the movement itself may need service.
We do not recommend pulling out your stem/crown to try to extend the life of your battery. In addition to exposing the movement to dust and moisture, which can cause it to malfunction, pulling out the stem will not prolong battery life. Pulling the stem out simply disengages the hands from the movement; the movement continues to run and the battery's power is still being depleted.
Service & Repairs FAQS
EBEL recommends having your timepiece serviced at one of our authorized after-sales service centers. We are pleased to offer the following options for your convenience:
1. MGI ONLINE: Please visit our after sales service website www.mgiservice.com/movado. Once you have created an account with a user ID and password, you may initiate the repair of your EBEL.
2. MGI MAIL ONLY-- No walk-in service at this address:
109 State Street
Moonachie, NJ 07074
Be sure to include your dated sales or gift receipt if your watch is still covered within the two year limited warranty.
3. EBEL AUTHORIZED SERVICE CENTERS: To locate authorized EBEL Service Centers in your area, click here.
The warranty on all of our watches states that we will not accept watches for repair under warranty if someone other than a Movado Group Inc. (MGI) Authorized Service Center opens the watch. The warranty will be considered void and of no effect if the watch is opened by any such person or business. Therefore, we encourage consumers to send watches that are under warranty to one of our Authorized Service Centers. Please note: An Authorized Retailer is NOT necessarily an Authorized Service Center.
If a watch is no longer under warranty, anyone who has proper technical training and equipment (including water-resistance testers) may perform repairs on our products. However, the ultimate responsibility is with the service provider. MGI is not responsible for the work of any outside service providers and may not be able to repair any potential damage caused by such service providers.
To ensure your watch remains water resistant, we recommend inspection and maintenance of the case seals and gaskets every 2 to 3 years. This maintenance will help seal and protect the watch movement against air, dust, and moisture, which over time, can penetrate the watch case seal, and prevent the watch movement from functioning properly.
All watch movements will require periodic maintenance. We recommend that a mechanical movement be inspected for possible servicing every 3 to 5 years and quartz movements at each battery change.
For specific details about your watch and recommended service, please refer to your warranty booklet.
MGI can provide appraisals for watch brands that we manufacture. Please download, complete and return the Repair and Service Request Form with your watch to the address below. On the form, indicate, "Please appraise my watch for insurance purposes". After we receive your watch, we will mail you an estimate indicating the cost of the appraisal.
109 State Street
Moonachie, NJ 07074
Prior to any work being performed to service your EBEL timepiece, you will be provided with a service estimate. The top section of the estimate will contain your address, the repair number (6 digit number), and information about your watch including model number, serial number and SKU number. (The model number is the same thing as a SKU number, and not all watches have serial numbers, so:) the SKU/model number, and where available, the serial number.
All watches received by MGI for repairs will be provided with a service estimate prior to any work being done. If you reside in the United States, you will be given an ID and Password on your service estimate. With this information, you can log on at www.mgiservice.com to view and authorize the work. REQUIRED SERVICE When providing a service estimate MGI will list all materials, labor and associated prices that are necessary to:
- Restore your watch to working order.
- Enable the watch to be worn safely and securely on your wrist.
- Ensure the watch is water-resistant (for water-resistant models only).
Required repairs are those that will not only restore your watch to working order, but will also ensure that your watch can be worn safely and securely on your wrist and that water resistance is maintained.
Recommended repairs are those that may improve the appearance of the watch, but will not affect its proper fit or function.
The last section of your service estimate will provide details for the (1) Required Repair Charges, (2) Recommended Repair Charges, (3) Shipping Fee, and (4) Total Charges and Amount Due. You are able to approve the charges or request that your watch be returned to you without any work being performed by logging on at www.mgiservice.com with the ID and Password provided to you.
If you send your watch to the Movado Group Inc (MGI) directly, and your watch is out of warranty, you will receive an estimate indicating all Required Repairs and their associated costs. You can then decide whether or not you wish to proceed with all of the work, some of the work, or if you would like us to return your watch to you in the condition it was received.
If you reside in the United States and have received an Estimate for watch Repair or Service, you can log on at www.mgiservice.com to view and authorize the work. Please use the ID and Password provided on your Estimate.
If you reside in Canada, please respond either by fax: 905-415-9776, or toll-free 1-800-398-6767. You may also send an email message to: firstname.lastname@example.org
When mailing your watch for repair or service, please:
- Pack it securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. DO NOT use the gift box that came with your watch; it is not designed for shipping.
- If still under warranty, please include your valid warranty card, or a copy of the original sales receipt from the authorized retailer.
- Ship the watch via the courier of your choice, but you may wish to choose a method that allows you to track the package. Remember to insure your watch for its full replacement value. If you are mailing your watch to our MGI location in Moonachie, NJ, please download and complete and enclose the MGI Repair and Service Request Form with your watch. If you do not use the form, be sure to include your name, address, phone number and a brief description of the problem with your watch and/or the type of service or repair it needs.
We can accept delivery of watches by mail only at the Moonachie, NJ facility.
Repair time will vary depending upon the specific Authorized Service Center to which you send your watch, and its guidelines. Each of our Authorized Service Centers will advise you of the anticipated time needed to complete repairs once they have evaluated your watch.
For watches sent directly to the Movado Group, Inc. (MGI):
After your watch is received, it takes approximately 3-5 business days to process the watch and have it estimated by a professional. Estimating will provide you with a list of the repairs required and/or recommended to ensure that your watch keeps time properly, can be worn securely on your wrist and is water resistant. We then send you a written Estimate via 1st Class USPS Mail so you can examine the proposed work and the associated costs (if the watch is not under warranty, or the required service is not covered under the terms of the warranty). If you decide to proceed with the repair/service work, you can respond to the Estimate by logging on at www.mgiservice.com. You will be given an ID and Password to use for accepting your Estimate and authorizing the repair work described in the Estimate. (Please note, web access is only applicable when you send your watch to MGI in Moonachie, NJ).
Once you have authorized the repair work, it will take an average of 15 business days to complete the repair, however your Estimate will give you greater detail. The standard return delivery is via FedEx 2nd Day Delivery, Signature Required.
We will refinish your case and/or bracelet at your request, or if we feel it is required as part of the repair.
For Stainless Steel, Gold or Stainless Steel/Gold combinations:
- All cases and bracelets will be refinished to the best extent possible, based on their existing conditions when received by MGI.
- Prior to refinishing, the movement is removed to prevent any damage during the refinishing process.
- Removable links are separated and refinished individually.
- Non-removable links of different materials or finishes are masked and polished, or satin finished, in separate steps.
Water resistance is achieved by installing seals between the major parts of the watch case. The watch is fitted with a series of gaskets and a specially designed crown, which together, seal the watch and prevent moisture from entering the case. To maintain the integrity of this water-resistant system, periodic maintenance is required. The gaskets and crown are subject to wear and deterioration under conditions of normal use. Therefore, these parts should be inspected and replaced, as needed, each time the watch is opened for service, including battery changes. In addition, water-resistant watches must be tested to ensure that the proper seal has been re-established. NOTE: All work performed by MGI carries a one-year warranty.
Like any finely crafted mechanism, a mechanical or quartz watch requires periodic maintenance to ensure optimum performance. Power is transmitted by a wheel train to the watch hands which indicate the time. To reduce the friction, the pivots of these wheels are turning in "jewels" – small synthetic rubies. Special lubrication is applied to the jewels to further minimize the friction. Over time, the aging lubrication can deteriorate, causing the watch to run erratically or stop. When a movement is said to be "dry", it means the lubricating oil has started to congeal, and a complete maintenance is needed. A Movement Maintenance (overhaul) is performed by an accomplished watchmaker and consists of the following procedures:
- Disassembly and thorough cleaning of the entire movement; correcting all defects; replacing faulty parts and depleted materials
- Oiling, regulating and re-assembly of movement, according to the manufacturer's specifications
- Replacement of the battery (quartz movements only)
- Testing on water-resistant models to assure seal has been reestablished
NOTE: All work performed by MGI carries a one-year warranty.
Please send your clock to:
109 State Street
Moonachie, NJ 07074
When mailing your clock for repair or service, please:
- Pack it securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. DO NOT use the gift box that came with your clock; it is not designed for shipping.
- Ship the clock via the courier of your choice, but you may wish to choose a method that allows you to track the package. Remember to insure your clock for its full replacement value. If you are mailing your clock to our MGI location in Moonachie, NJ, please download and complete and enclose the MGI Repair and Service Request Form with your watch. If you do not use the form, be sure to include your name, address, phone number and a brief description of the problem with your clock and/or the type of service or repair it needs.
To ensure safe delivery, please do not put "EBEL" or the name of any other watch brand on the cover of the package. Note: Our EBEL facility in Moonachie, NJ facility is NOT OPEN to walk-in customers.
We can accept delivery of watches by mail only at the Moonachie, NJ facility.
You can order additional parts for your watch by contacting Customer Service. Please contact us at 1.800.810.2311 Monday - Friday, 9am to 5pm prevailing Eastern Time (except major holidays) or at www.mgiservice.com. With the exception of straps, bracelets and links, only Authorized Service Centers are permitted to purchase EBEL brand watch parts.
Yes, depending on the watch style, you can order a different size strap. Please contact Customer Service for price and availability at 1.800.810.2311 Monday - Friday, 9am to 5pm Eastern Time (except major holidays).
Yes, if you need additional links for your watch, please contact Customer Service for price at 1.800.810.2311 Monday - Friday, 9am to 5pm Eastern Time (except major holidays).
If you are not completely satisfied with your parts purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and contact Customer Service at 1-800-810-2311 to request a Return Authorization Number. We are open Monday Through Friday from 9am to 5pm EST
Parts purchases will be accepted for a full refund when returned in their original condition within 30 days of delivery, and Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.
Please ship your parts to the address indicated below:
107 State St.
Moonachie, NJ 07074
Credits take an estimated 5-7 business to process once it is received in our facility.
Please note that EBEL does not assume any responsibility for return packages that are lost, stolen, or mishandled.