Warranty Information

Ebel

3 year limited warranty

Ebel will, within three (3) years from date of purchase, repair or replace (at Ebel’s option) the movement of your Ebel watch free of charge if such movement proves to be defective in material or workmanship under normal use.. The case and/or bracelet will be refinished or replaced (at Ebel’s option) should such finish prove to be defective in material or workmanship. This warranty does not cover batteries, leather straps, or crystals, nor does it cover damage arising from normal wear, scratches, accidents or misuse, or from any alteration, service or repair performed by any party other than Movado Group International or one of its Authorized Service Centers. This warranty is void if the timepiece was not purchased from an Authorized Ebel Dealer, as evidenced by a valid warranty card or proof of purchase. To be valid, the warranty card must be duly completed, dated and stamped by the Authorized Ebel Dealer. This warranty gives you specific legal rights. You may also have additional legal rights under applicable law which may vary from State to State and Country to Country, and which are not affected by the terms of this warranty.

Common Warranty/Service Questions

Do I need to register my warranty card with you?

You do not have to register your watch or warranty card with us. However, we recommend you keep both your warranty card and sales receipt in a safe place after purchase. To provide service under the warranty protection guidelines, we require documentation in the form of a valid warranty card from an Authorized Retailer or proof of purchase in the form of a sales receipt from an Authorized Retailer. Please note, 'valid warranty cards' must be duly completed, dated and stamped by the Authorized Ebel Dealer.

Do I get an additional warranty after you repair my watch?

If Movado Group Inc. (MGI) performs any service on your watch (other than providing an estimate) we warranty the work for one year.

Do I need to keep my warranty card?

We recommend you keep both your warranty card and sales receipt in a safe place after purchase. We require documentation in the form of a valid warranty card from an Authorized Retailer or proof of purchase in the form of a sales receipt from an Authorized Retailer to provide warranty repair service. This requirement is contained in the warranty protection guidelines. Please note, 'valid warranty cards' must be duly completed, dated and stamped by the Authorized Ebel Dealer.

Can my local jeweler service my watch, or will it void my warranty?

The warranty on all of our watches states that we will not accept watches for repair under warranty if someone other than a Movado Group Inc. (MGI) Authorized Service Center opens the watch. The warranty will be considered void and of no effect if the watch is opened by such person or business. Therefore, we encourage consumers to send watches, which are under warranty, to our Authorized Service Centers. Please note: An Authorized Retailer is NOT necessarily an Authorized Service Center.

If a watch is no longer under warranty, anyone who has proper technical training and equipment (including water-resistant testers) may perform repairs on our products. However, the ultimate responsibility is with the service provider. MGI is not responsible for the work of any such service providers and mot not be able to repair any damage caused by such service provider.