Online Shopping Information

Online Purchasing

Online purchases from ebel.com may be made by individuals who are residents of the U.S., for delivery within the U.S., including Alaska, Hawaii and Puerto Rico. We are unable to deliver online purchases to other locations at this time, but we invite you to visit one of our many authorized retailers. A worldwide list of authorized Ebel retailers can be found at http://www.ebel.com/customer-service/find-a-retailer.

All products are subject to availability. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. We will inform you by email if we are unable to fill your order. A customer may purchase up to five units of each watch model.

Shipping and Delivery

To ensure the secure delivery of your order, all products are shipped via Federal Express. We are therefore unable to ship to P.O. Boxes or any other addresses not covered by Federal Express delivery. To further safeguard your purchase, an adult must sign for the shipment package at time of delivery.

For each address within the United States, the following charges apply:

  • Two-Day shipping: Free of charge. Please allow up to 4-5 business days for processing.
  • Overnight shipping: $10. Please allow up to 3-4 business days for processing.

Ebel cannot be responsible for unanticipated delays.

Tracking

As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.

If you are not completely satisfied with your purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately by sending an email to customerservice@ebel.com

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to customerservice@ebel.com – or call us toll free at 1-800-810-2311. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.

Payment

Ebel accepts the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • American Express

All taxes, if any, due on your online transaction will be charged, as required by applicable laws.

Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped, and may vary from the estimated amount.

Limited Warranty

Every Ebel watch we sell comes backed by a two-year limited warranty which covers the movement of your watch if it proves to be defective in either material or workmanship under normal use. Complete warranty information, along with an abbreviated list of authorized Ebel service centers, is provided in the operating instructions, warranty & service guide booklet that will be shipped with your watch. Full warranty information and a current, complete list of authorized service centers may also be found online in the Customer Service section of ebel.com.

Gift-Wrap

Products purchased from EBEL online come handsomely packaged in a signature Ebel gift box. At your request, we will be happy to add a complimentary Ebel grosgrain ribbon and personalized gift card.

Returns/Exchanges

Online purchases will be accepted for a full refund/exchange when returned in their original condition within 30 days of delivery, and accompanied by the original sales invoice. A Return Authorization number, which may be obtained by calling Customer Service at 1 800-810-2311, is required for all returns/exchanges. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Gift recipients must contact Customer Service at 1-800-810-2311 to arrange an exchange; refunds will not be issued for watches received as gifts, and exchanges must be of equal or higher value. Credits cannot be issued until merchandise being returned or exchanged is received.

Returns should be sent to our Customer Service Center at:

MGI115 State St.
Moonachie, NJ
07074

We recommend that you insure your return package for full replacement value. Ebel does not assume any responsibility for return packages that are lost, stolen, or mishandled.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you after 5 business days, we will treat the order as cancelled.

Transfer of Ownership and Indemnity

Title to products you order on this website, and risk of loss or damage to those products, passes to you upon delivery, provided that we have received payment in full for the products.

Contact Us

For product or online-order-related inquiries, please contact us at 1-800-810-2311 or via email at customerservice@ebel.com.

Please note that we are available Monday–Friday, 9AM – 5PM prevailing Eastern Time, excluding holidays.