Watch Care

Can I swim and shower while wearing my watch?

Most watches are water-resistant. NO WATCH is truly waterproof. A water-resistant watch has gaskets that help seal the case against average water pressure at a stated pressure or depth. A watch that is water-resistant to 3ATM, for example, is built to withstand the average pressure occurring at 99 feet or 30 meters below the ocean's surface. However, unless the watch is labeled as a diver's watch, we do not recommend swimming with it.

Watch seals are generally designed to withstand only casual contact with water, such as splashes of water and rain.

We also do not recommend you shower, enter steam rooms, or bathe while wearing your watch. Many agents, including steam, soap, mildew, salt water, perfume and chlorine can get into the watch, and if not cleaned immediately, the gaskets and seals can break down over time, allowing dust or moisture to penetrate the case and potentially damage the moving components of your watch.

Finally, the crown, special functions and push buttons of your watch or chronograph should not be operated underwater.

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How should I care for my watch strap?

While the life span of a watch strap depends on your care and wearing habits, as well as the climate in which you live, proper care will extend its life.

Leather straps should be kept dry. Exposure to water may cause a leather watch strap to become brittle and eventually break. To preserve the finish of the leather, contact with perfumes should be avoided.

Following exposure to chlorinated or salt water, gently damp wipe your leather strap with fresh water, and air dry.

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My automatic watch lost its power, do I need to wind it?

Mechanical watches with automatic movements have a spring that is wound by the normal, daily motion of the wearer's arm. The arm movement causes a rotor inside the watch to transmit motion (energy) to the barrel, thus winding the mainspring.

An important feature of every automatic winding watch is 'power reserve'. If the watch loses its power reserve because it has been idle for an extended period of time, you can wind it up manually (approximately 20 turns of the crown) to create an initial power reserve. To retain the power reserve, as stated above, the watch must be worn continuously and actively. If you plan on wearing your watch daily, you may want to manually wind it once every two weeks to keep the wheels in motion and the oil from drying out. If you do not plan on wearing it daily, we advise you wind the watch about three times a week to ensure continuous operation. Finally, if you do not wear your automatic watch daily, you may want to use a winding box. This box mimics the natural motion of your arm to keep your automatic watch operating.

In contrast, a "manual" mechanical watch does require the watch's mainspring to be hand-wound by turning the crown, and must be wound each time it loses that power.

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Is my Sapphire Crystal scratch-proof or scratch-resistant?

A watch crystal may be scratch-resistant, however no crystal is truly scratch-proof. Therefore, please follow these steps when handling your watch:

Wrap your watch in a soft cloth prior to placing it on any hard surface.

When possible, store your watch in the original box/case.

Avoid dropping the watch in a drawer or jewelry box, to prevent it from being scratched by coming in contact with other pieces of jewelry.

Avoid wearing your watch during high-risk activities, when lifting or moving heavy objects, or while engaging in sports activities.

Avoid wearing your watch on the same wrist as another piece of jewelry. They could rub against and scratch each other.

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Will pulling out my Stem/Crown extend the life of the battery?

In addition to exposing the movement to dust and moisture which can cause your movement to malfunction, pulling out the stem will not save battery life. Pulling the stem out simply disengages the hands from the movement; the movement continues to run and the battery's power is still being depleted.

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How does dust affect my watch?

Even a small particle of dust is enough to stop the watch. Dust can enter a watch if the case, crystal or crown is not intact. A loose, chipped or cracked crystal should be replaced immediately to prevent this from occurring. If you do not wear your watch for a long period, store it in its original box, in a dry place.

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How long will my battery last?

The battery in your quartz watch is a 1.55 volt, silver-oxide battery. These batteries are specially designed for watches and last approximately 2 - 5 years, depending on the brand and type of watch, as well as the type of movement used in the watch.

Even for simple battery changes, we recommend you take your watch to an Authorized Service Center to ensure your watch is handled appropriately, and that water resistance is reestablished after battery replacement. The warranty on all of our watches states that we will not accept watches for repair under warranty if someone other than a Movado Group Inc. (MGI) Authorized Service Center opens the watch. The warranty will be considered void and of no effect if the watch is opened by such person or business. Therefore, we encourage consumers to send watches, which are under warranty, to our Authorized Service Centers. Please note: An Authorized Retailer is NOT necessarily an Authorized Service Center.

If a watch is no longer under warranty, anyone who has proper technical training and equipment (including water-resistant testers) may perform repairs on our products. However, the ultimate responsibility is with the service provider. MGI is not responsible for the work of any such service providers and may not be able to repair any damage caused by such service provider. See what steps are taken to replace a battery for more detail.

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Do I need to send in my watch for periodic maintenance?

To ensure your watch remains water resistant, we recommend inspection and maintenance of the case seals and gaskets every 2 to 3 years. This maintenance will help seal and protect the watch movement against air, dust, and moisture, which over time, can penetrate the watch case seal, and prevent the watch movement from functioning properly.

All watch movements will require periodic maintenance. We recommend that a mechanical movement be inspected for possible servicing every 3 to 5 years and quartz movements at each battery change.

For specific details about your watch and recommended service, please refer to your warranty booklet.

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Do I need to wind my quartz (battery) watch?

No, the movement of your quartz watch is powered by a battery. If your watch is losing time, the battery may need to be replaced or the movement itself may need service.

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